How It Works
Discover how we can connect you to your customers in real-time without human intervention from any major channel across millions of devices.
Compatible with these platforms, and more:
Discover how our software uses advanced machine learning to converse naturally with your users in real-time.
A user makes a request on the web, from their phone, or through one of millions of smart assistant devices such as Google Home, Amazon Alexa, Apple HomePod, Microsoft Cortana, and more.
Using voice recognition and natural language processing engines the platform converts the request into a standard text format and passes it to our conversation engine.
Our artificial intelligence applies the new request to the conversation and determines the appropriate response based on context, past experience, and creativity. If external information is require in the response it is fetched at this time.
The response is packaged into the appropriate format and sent back to the originating device to present to the user. On average this process takes one second. The user is free to continue the conversation.